First-frame check
Choose a saved .264 file. If we can decrypt it, you see the first frame.
- No account
- No payment
Zmodo video won't open?
Upload your saved .264 file. We'll test whether we can decrypt it and show the first frame if it works. No sign-in or payment needed.
Check your video
See if we can open the first frame. The check is free.
How it works
Read the full process →Upload file
Choose your saved .264 recording. The first-frame check is free and needs no account.
Decrypt it
If the free check shows a frame, you can choose full recovery. We decrypt the recording and prepare a video you can play.
Access your video
Download the recovered video from your account.
Can't get the recordings off your DVR? Follow our step-by-step guide →
Pricing
All pricing details →Check the first frame for free. $50.00 covers up to 10 GB per job, for one file or a batch.
Full recovery
Per job, including the first 10 GB. One file or a batch of recordings.
- $2.50 per additional GB
- Download from your account
Estimate a price
Enter the total size here, or select all your files on the pricing page for a combined estimate.
GB
Enter the combined size if you have more than one recording.
Estimated recovery price$50.00$50.00 includes 10 GB. Then $2.50 per additional GB.
Who we help
Talk to us →Small businesses
Open saved recordings from your shop, office, or property when your usual video player cannot.
Police agencies
Recover saved footage for review and download, with file hashes available for your records.
Video recovery agencies
Decrypt Zmodo .264 recordings recovered for your clients. Process related files together in one job.
Homeowners
Access recordings of a burglary or other incident from your home security cameras.
Security
Learn morePrivate file storage
Saved recordings and recovered videos are stored privately with AES-256 encryption at rest. Account and job records are kept in an encrypted database.
Account access
Your full jobs and downloads are available through your account.
Keep control
You choose whether to stop after the free check or request full recovery.
Support
Need help with a recording, an existing job, or another encrypted file type? Send us a message.
Contact support →