How it works
Upload your saved .264 recording and check its first frame for free. If the check works, you can choose full recovery and download the video from your account.
Check your video
Why won't the file open?
Zmodo uses proprietary encryption to save video on its hard drives. We can decrypt those files for you. A regular video player may show a black screen or an error even when the recording is still there. Before you pay for recovery, we check whether we can decrypt the file. Check your video.
We can't retrieve deleted footage or repair missing or damaged parts of a recording.
The process
Upload your recordings
Choose the saved .264 files you want recovered. The first-frame check is free.
Decrypt them
Once the check confirms we can decrypt a recording, review the price and pay for the job. We process each recording separately.
Access your videos
Download the recovered videos and their metadata from your account.